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Privacy Policy

Last updated: 14 July 2026

More Zen. Less Chaos respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you:

  • visit our website;

  • create an account;

  • place an order;

  • contact us;

  • subscribe to marketing communications;

  • leave a product review; or

  • otherwise interact with More Zen. Less Chaos.

It also explains your rights under the UK General Data Protection Regulation—the UK GDPR—and the Data Protection Act 2018.

Please read this Privacy Policy carefully so that you understand how your personal information is handled.

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1. Who We Are

More Zen. Less Chaos is an online retail business selling wellness, comfort, sleep, relaxation and everyday self-care products for overwhelmed moms.

For the purposes of UK data protection law, More Zen. Less Chaos is the data controller responsible for deciding how and why your personal information is used.

Business name: More Zen.Less Chaos
Location: Manchester, United Kingdom
Email: hello@morezenlesschaos.com
Website: morezenlesschaos.com

You can contact us using the email address above if you have questions about this Privacy Policy or wish to exercise your data protection rights.

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2. The Personal Information We Collect

The personal information we collect depends on how you interact with our website.

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Information you provide directly

We may collect:

  • your full name;

  • billing address;

  • delivery address;

  • email address;

  • telephone number;

  • account login details;

  • products ordered;

  • order history;

  • payment status and transaction information;

  • discount codes used;

  • customer-service messages;

  • returns, refunds and complaint information;

  • product reviews or other content you submit;

  • marketing preferences; and

  • any other information you voluntarily provide.

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Please do not send us sensitive medical or health information unless it is genuinely necessary for us to respond to your enquiry.

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Payment information

Payments may be processed through PayPal, Wix and other authorised payment-service providers.

We do not normally receive or store your complete credit or debit card number, card security code or PayPal password. These details are collected and processed securely by the relevant payment provider.

We may receive limited payment information, such as:

  • your name;

  • billing address;

  • payment method;

  • transaction reference;

  • payment status;

  • the last few digits of a payment card; and

  • information relating to a refund, dispute or chargeback.

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Information collected automatically

When you visit our website, Wix and other authorised technologies may automatically collect information such as:

  • your IP address;

  • browser type and version;

  • device type;

  • operating system;

  • language and time-zone settings;

  • general location derived from your IP address;

  • pages visited;

  • products viewed;

  • links clicked;

  • referring website;

  • date, time and duration of visits;

  • shopping-basket activity;

  • checkout activity;

  • cookie identifiers; and

  • website performance and error information.

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Information received from third parties

We may receive information from:

  • PayPal and other payment processors;

  • Wix and Wix applications;

  • delivery companies;

  • dropshipping suppliers and fulfilment partners;

  • fraud-prevention and security providers;

  • analytics providers;

  • email-marketing providers;

  • social-media platforms; and

  • advertising platforms where you interact with our advertisements.

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We only use information received from third parties where we have a lawful reason to do so.

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3. How We Use Your Personal Information

We may use your personal information to:

  • process and confirm orders;

  • take and verify payment;

  • send order confirmations and service updates;

  • arrange fulfilment, shipping and delivery;

  • provide your delivery details to the relevant supplier or carrier;

  • manage returns, refunds, replacements and cancellations;

  • respond to questions, complaints and customer-service requests;

  • create and manage customer accounts;

  • detect and prevent fraud, misuse and security incidents;

  • maintain the security and operation of our website;

  • keep appropriate accounting, tax and transaction records;

  • enforce our Terms and Conditions;

  • comply with legal and regulatory obligations;

  • understand how visitors use our website;

  • improve our products, website and customer experience;

  • measure the effectiveness of advertising;

  • personalise content where permitted;

  • request or publish genuine customer reviews;

  • send marketing communications where permitted; and

  • establish, exercise or defend legal claims.

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We will not use your personal information for a purpose that is incompatible with the purpose for which it was collected unless permitted or required by law.

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4. Our Lawful Bases for Processing

Under the UK GDPR, we must have a lawful basis for using your personal information.

Depending on the circumstances, we rely on the following lawful bases.

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Performance of a contract

We process information where it is necessary to:

  • accept and fulfil your order;

  • take payment;

  • arrange delivery;

  • provide order updates;

  • handle returns or refunds; and

  • provide requested customer support.

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Without this information, we may be unable to process or fulfil your order.

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Legal obligation

We process information where necessary to comply with legal obligations, including:

  • tax and accounting requirements;

  • consumer-protection laws;

  • fraud-prevention requirements;

  • court orders; and

  • lawful requests from regulators or public authorities.

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Legitimate interests

We may process information where it is necessary for our legitimate business interests and where those interests are not overridden by your rights.

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These interests may include:

  • operating and improving our store;

  • understanding customer behaviour;

  • preventing fraud and misuse;

  • protecting our website and business;

  • maintaining business and transaction records;

  • responding to enquiries;

  • managing supplier and delivery relationships;

  • promoting similar products to existing customers where legally permitted; and

  • establishing or defending legal claims.

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Where we rely on legitimate interests, we consider the nature of the information, the purpose of the processing and the effect on your privacy.

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Consent

We may rely on your consent for activities such as:

  • sending certain promotional emails;

  • placing non-essential cookies;

  • using advertising or personalisation cookies; and

  • processing information where consent is otherwise legally required.

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You may withdraw your consent at any time. Withdrawal will not affect processing that took place before consent was withdrawn.

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5. Orders and Dropshipping Suppliers

More Zen. Less Chaos operates using a dropshipping and third-party fulfilment model.

This means some products may be stored, packed or shipped directly by independent suppliers or fulfilment partners rather than from our own premises.

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To fulfil your order, we may share the information reasonably required by the relevant supplier or fulfilment partner, including:

  • your name;

  • delivery address;

  • telephone number where needed by the carrier;

  • email address where required for delivery notifications;

  • products ordered;

  • product variations;

  • order number; and

  • delivery instructions.

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Suppliers and fulfilment partners may use this information only as necessary to process, ship, track or resolve issues relating to your order, subject to their legal and contractual responsibilities.

Some suppliers may be located outside the United Kingdom. Please see the section on international data transfers below.

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6. Payment Providers

PayPal

When you choose PayPal, your payment is processed by PayPal.

PayPal receives and processes personal information in accordance with its own privacy statement and may act as an independent data controller for certain payment-processing activities.

We may exchange transaction information with PayPal to:

  • process payment;

  • confirm whether payment was successful;

  • provide refunds;

  • prevent fraud;

  • respond to disputes; and

  • manage chargebacks.

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Credit and debit card payments

Credit and debit card payments may be processed using payment facilities provided through Wix and its authorised payment partners.

Your card information is submitted directly to the payment provider through a secure payment process. More Zen. Less Chaos does not normally receive or retain your complete card details.

Payment providers may process your information for payment authorisation, fraud prevention, regulatory compliance and dispute management under their own privacy terms.

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7. Wix and Website Hosting

Our website is created and hosted using Wix.

Wix may store website data and process information relating to:

  • website visits;

  • customer accounts;

  • orders;

  • forms;

  • communications;

  • shopping baskets;

  • security;

  • analytics; and

  • technical website operation.

Wix may process this information on our behalf as a service provider. In some circumstances, Wix may also process information for its own purposes as described in its privacy documentation.

Wix and its associated companies may use servers and service providers in different countries.

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8. Other Organisations We May Share Information With

We may share personal information with trusted third parties where reasonably necessary, including:

  • dropshipping suppliers;

  • manufacturers;

  • fulfilment warehouses;

  • delivery and courier companies;

  • PayPal;

  • card-payment processors;

  • Wix and Wix application providers;

  • website-hosting and technical-support providers;

  • email and customer-communication providers;

  • analytics providers;

  • advertising platforms;

  • fraud-prevention and cybersecurity providers;

  • professional advisers, including accountants, insurers and solicitors;

  • banks and financial institutions;

  • government departments, regulators, courts and law-enforcement bodies; and

  • a buyer, investor or successor if all or part of the business is sold or reorganised.

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We require service providers acting on our behalf to use personal information only for agreed purposes and to protect it appropriately.

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Some third parties, such as PayPal, banks, delivery companies or tax authorities, may act as independent data controllers. They are responsible for explaining how they use information under their own privacy policies.

We do not sell your personal information in exchange for money.

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9. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device when you visit a website. They can help a website function, remember preferences, understand visitor behaviour and support advertising.

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Essential cookies

Essential cookies may be used to:

  • operate the website;

  • maintain website security;

  • remember items in your shopping basket;

  • enable checkout;

  • process payments;

  • maintain login sessions;

  • prevent fraud; and

  • remember privacy choices.

These technologies are necessary for services you request and cannot always be disabled through our cookie controls.

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Functional cookies

Functional cookies may remember choices such as:

  • language;

  • region;

  • account preferences; and

  • previously selected settings.

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Analytics cookies

Analytics cookies may help us understand:

  • how many people visit the website;

  • which pages or products are popular;

  • how visitors navigate the store;

  • whether technical problems occur; and

  • how website performance can be improved.

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Advertising and marketing cookies

Where used, advertising cookies may:

  • measure advertising performance;

  • help display relevant advertisements;

  • limit how often an advertisement appears;

  • understand whether an advertisement resulted in a visit or purchase; and

  • support remarketing on third-party platforms.

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Non-essential cookies will not be placed before obtaining consent where consent is legally required.

You can accept, reject or adjust non-essential cookie preferences through the cookie banner or cookie settings displayed on our website.

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You may also block or delete cookies through your browser settings. Blocking essential cookies may prevent parts of the website, shopping basket or checkout from working correctly.

More information about the specific cookies used should be provided through our cookie banner or separate Cookie Policy.

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10. Marketing Communications

We may send you marketing emails where:

  • you have given us consent; or

  • applicable law allows us to contact an existing customer about similar products and we have provided an opportunity to opt out.

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Marketing communications may include:

  • product updates;

  • special offers;

  • discounts;

  • wellness content;

  • new arrivals; and

  • abandoned-basket reminders where legally permitted.

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You can unsubscribe at any time by:

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After you unsubscribe, we may retain limited information on a suppression list so that we can respect your request and avoid sending further marketing.

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Unsubscribing from marketing will not stop essential messages about an order, delivery, refund, account or customer-service request.

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11. Abandoned Shopping Baskets

Where permitted by law and supported by Wix, we may use your contact and basket information to remind you about products left in your shopping basket.

We will only send these communications where we have an appropriate lawful basis and will provide a way to opt out.

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12. Product Reviews

When you submit a product review, we may collect:

  • your name or chosen display name;

  • review content;

  • rating;

  • photographs or videos;

  • email address;

  • order information; and

  • information used to confirm that the review relates to a genuine purchase.

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Your review, rating and display name may be visible publicly.

Your email address, full delivery information and payment details will not be displayed as part of the review.

Please do not include private, sensitive or unnecessary personal information in a public review.

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13. International Data Transfers

Some organisations involved in operating our store may be located outside the United Kingdom.

This may include:

  • Wix and its associated companies;

  • dropshipping suppliers;

  • fulfilment providers;

  • payment processors;

  • cloud-hosting providers;

  • analytics providers;

  • email providers;

  • advertising platforms; and

  • customer-support technology providers.

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As a result, your personal information may be transferred to or accessed from countries outside the United Kingdom.

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Where a restricted international transfer takes place, we will take reasonable steps to ensure an appropriate legal safeguard is used. Depending on the destination and recipient, this may include:

  • a UK adequacy regulation;

  • the UK International Data Transfer Agreement;

  • the UK Addendum to approved standard contractual clauses;

  • approved binding corporate rules; or

  • another lawful transfer mechanism or exception permitted under UK data protection law.

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These safeguards are intended to ensure that personal information remains appropriately protected when transferred internationally.

You can contact us for further information about the safeguards relevant to your information.

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14. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

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Our typical retention periods are:

Orders, payments and tax records

Order, invoice, payment and transaction records may generally be retained for up to six years after the end of the relevant financial period, or longer where required by law or an ongoing dispute.

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Customer accounts

Account information is normally retained while your account remains active. If your account is closed, necessary information may be retained for a limited period for legal, fraud-prevention and record-keeping purposes.

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Customer-service communications

General enquiries and customer-service records may normally be retained for up to three years after the matter is closed.

Information relating to a legal claim, serious complaint, chargeback, product-safety concern or ongoing dispute may be kept for longer where necessary.

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Marketing information

Marketing information is retained until you unsubscribe, withdraw consent or we determine that it is no longer accurate or necessary.

We may retain minimal suppression information after an opt-out so that we can continue to respect your preference.

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Reviews

Published reviews may remain visible while the relevant product or website is available. We may retain records needed to demonstrate that a review is genuine or to manage a complaint.

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Website and analytics information

Cookie and analytics information is retained according to the lifespan of the relevant cookie and the settings of the service provider.

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Fraud and security records

Information needed to investigate fraud, misuse or security incidents may be retained for as long as reasonably necessary to protect our customers, website and legal interests.

When information is no longer required, we will delete it, anonymise it or securely restrict its use.

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15. How We Protect Personal Information

We take reasonable technical and organisational measures designed to protect personal information against:

  • unauthorised access;

  • accidental loss;

  • alteration;

  • disclosure;

  • destruction; and

  • misuse.

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These measures may include:

  • secure website connections;

  • access controls;

  • password protection;

  • payment processing through established providers;

  • limiting access to those who need the information;

  • security monitoring;

  • software and platform updates; and

  • contractual requirements for service providers.

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No internet transmission or storage system can be guaranteed to be completely secure. You should use a strong, unique password and keep your account login details confidential.

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16. Your UK GDPR Rights

Depending on the circumstances, you may have the following rights.

Right to be informed

You have the right to receive clear information about how your personal information is collected and used.

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Right of access

You may ask for confirmation that we process your personal information and request a copy of it.

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Right to rectification

You may ask us to correct information that is inaccurate or complete information that is incomplete.

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Right to erasure

You may ask us to delete your personal information in certain circumstances.

This right is not absolute. We may need to retain some information to fulfil legal obligations, resolve disputes or establish or defend legal claims.

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Right to restrict processing

You may ask us to restrict the use of your information in certain circumstances.

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Right to data portability

Where processing is automated and based on consent or a contract, you may have the right to receive certain information you provided in a structured, commonly used and machine-readable format.

You may also ask us to transfer it to another organisation where technically feasible.

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Right to object

You may object to processing based on legitimate interests in certain circumstances.

You have an absolute right to object to the use of your personal information for direct marketing.

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Rights relating to automated decision-making

You may have rights relating to decisions made solely through automated processing that produce legal or similarly significant effects.

More Zen. Less Chaos does not currently intend to make decisions about customers solely through automated processing that produce such effects.

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Right to withdraw consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

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17. How to Exercise Your Rights

To exercise a data protection right, contact:

Email: hello@morezenlesschaos.com

Please state clearly:

  • your name;

  • the right you wish to exercise;

  • the information or transaction concerned; and

  • any details that may help us locate your records.

We may request reasonable proof of identity before responding. This is to protect personal information from unauthorised disclosure.

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We will normally respond without undue delay and within one month. Where a request is particularly complex or several requests are made, the law may allow additional time. We will tell you if an extension is required.

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You will not normally be charged for exercising your rights. We may charge a reasonable fee or refuse a request where the law permits us to do so, such as where a request is manifestly unfounded or excessive.

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18. Complaints and the Supervisory Authority

Please contact us first if you have concerns about how we use your personal information. We will do our best to investigate and resolve the matter.

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You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Telephone: 0303 123 1113

You can also find complaint information through the Information Commissioner’s Office website.

You may complain to the ICO at any time, but we would appreciate the opportunity to address your concerns first.

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19. Children’s Privacy

Our products are marketed to adults, including moms, and our website is not intended to collect personal information directly from children.

You must be at least 18 years old to place an order unless a parent or legal guardian is involved.

If we learn that personal information has been collected directly from a child without an appropriate legal basis, we will take reasonable steps to delete it.

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A parent or guardian who believes a child has provided personal information can contact us at hello@morezenlesschaos.com.

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20. Third-Party Websites

Our website may contain links to other websites, social-media platforms or third-party services.

Those organisations control their own websites and privacy practices. We are not responsible for how they collect or use personal information.

We encourage you to read the privacy policy of any third-party website before submitting information to it.

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21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • changes to our store;

  • new suppliers or services;

  • changes to Wix features;

  • changes to payment or delivery arrangements;

  • legal or regulatory developments; or

  • improvements to our privacy practices.

The latest version will be published on this page with a revised “Last updated” date.

Where changes materially affect how we use personal information, we may provide additional notice where appropriate.

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22. Contact Us

For questions, concerns or requests relating to this Privacy Policy or your personal information, contact:

More Zen. Less Chaos
Manchester, United Kingdom
Email: hello@morezenlesschaos.com
Website: morezenlesschaos.com

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