Terms of Service

Last updated: 13 July 2026

Welcome to More Zen. Less Chaos.

These Terms and Conditions explain the rules that apply when you visit morezenlesschaos.com, use our website or purchase products from us. Please read them carefully before placing an order.

By accessing our website or purchasing from us, you agree to be bound by these Terms and Conditions. If you do not agree with them, please do not use our website.

Nothing in these Terms affects your statutory rights as a consumer.

1. About Us

This website is owned and operated by:

Legal name: More Zen. Less Chaos
Trading name: More Zen. Less Chaos
Business address: Manchester, UK
Email: hello@morezenlesschaos.com
Website: morezenlesschaos.com

In these Terms, “we”, “us” and “our” refer to More Zen. Less Chaos. “You” and “your” refer to the person visiting our website or purchasing from us.

2. About Our Store

More Zen. Less Chaos is an online store offering wellness, comfort, relaxation, sleep and everyday self-care products designed to support calming daily rituals.

Our products are intended for general lifestyle, relaxation and personal-comfort purposes unless expressly stated otherwise.

They are not intended to diagnose, treat, cure or prevent any disease or medical condition. Product information on our website is not a substitute for advice from a qualified healthcare professional.

3. Who May Use Our Website

You must be at least 18 years old and legally capable of entering into a binding contract to place an order through our website.

Anyone under the age of 18 may only use the website with the involvement and permission of a parent or legal guardian.

You must not use our website or purchase our products where doing so would breach any applicable law or regulation.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours, materials and other information are accurate.

However:

colours may appear slightly different depending on your screen or device;
measurements may vary slightly due to manufacturing methods;
product packaging may change without notice;
lifestyle images may include decorative items that are not included with the product; and
minor design or specification differences may occur between production batches.

Please read the full product description before ordering.

Where a product is supplied in different colours, sizes or versions, you are responsible for selecting the correct option before completing checkout.

5. Product Use and Safety

You are responsible for reading and following all instructions, safety warnings and care guidance supplied with a product.

Products must only be used for their intended purpose.

Some products may not be suitable for everyone. Before using electrical, heated, vibrating, compression, massage, sleep or body-comfort products, you should seek appropriate professional advice where you:

are pregnant;
have a pacemaker or implanted medical device;
have reduced sensation or circulation;
have an injury, diagnosed condition or ongoing pain;
are receiving medical treatment; or
are uncertain whether the product is suitable for you.

Stop using a product if it causes pain, irritation, numbness, overheating or any unexpected reaction.

We are not responsible for harm caused by misuse, failure to follow instructions, unauthorised modification or use contrary to product warnings.

This does not exclude responsibility that cannot legally be excluded.

6. Placing an Order

By placing an order, you confirm that:

the information you provide is complete and accurate;
you are authorised to use the selected payment method;
you have reviewed the product description and selected the correct options; and
you agree to pay the total amount shown at checkout.

After placing an order, you should receive an email acknowledging that we have received it.

This acknowledgement does not necessarily mean that your order has been accepted.

A legally binding contract is formed when we send you confirmation that your order has been accepted or dispatched, whichever occurs first.

7. Refusing or Cancelling an Order

We reserve the right to reject or cancel an order before dispatch where:

the product is unavailable;
payment has not been authorised;
the price or product information contains an obvious error;
we suspect fraudulent or unauthorised activity;
we cannot deliver to the address provided;
an order breaches purchase limits; or
fulfilling the order would breach applicable law.

If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method.

8. Prices and Payment

Prices are displayed in the currency shown on the website and include applicable taxes where required, unless stated otherwise.

Delivery charges and any other applicable costs will be displayed before you complete checkout.

We may change our prices at any time. Price changes will not normally affect orders that we have already accepted.

Although we try to ensure prices are accurate, errors may occasionally occur. If we discover an obvious pricing error, we may contact you for instructions or cancel the affected order and issue a refund.

Payment must be made using one of the payment methods offered at checkout.

We do not directly store full payment-card details. Payments may be processed by third-party payment providers subject to their own terms and privacy practices.

9. Discount Codes and Promotions

Discount codes and promotional offers:

must be used before their stated expiry date;
cannot normally be exchanged for cash;
may be limited to certain products or customers;
may require a minimum spend;
may not be used with another offer unless stated otherwise; and
may be withdrawn or amended where reasonably necessary.

A discount code must be entered correctly at checkout. We cannot guarantee that a discount can be applied after an order has been completed.

Promotions do not affect your statutory rights.

10. Delivery

Available delivery destinations, estimated delivery times and charges will be shown on the website or at checkout.

Some products may be dispatched directly by one of our fulfilment or supply partners. As a result, products from the same order may arrive in separate parcels or at different times.

Delivery estimates are estimates rather than guaranteed dates unless we expressly agree otherwise.

We are not responsible for delays outside our reasonable control, including delays caused by carriers, customs, severe weather, transport disruption, industrial action or incorrect delivery information.

Where a delay occurs, we will take reasonable steps to keep you informed and help resolve the issue.

Unless a different delivery period has been agreed with you, we will deliver goods without undue delay and normally within 30 days of the contract being formed.

11. Delivery Addresses

You are responsible for providing a complete and accurate delivery address.

Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

We are not responsible for failed delivery caused by:

an incorrect or incomplete address supplied by you;
failure to collect a parcel;
refusal of delivery; or
failure to follow reasonable instructions provided by the carrier.

Additional delivery or redelivery costs may apply where a parcel is returned because of information or circumstances within your control.

12. Customs and Import Charges

For orders delivered outside the United Kingdom, the recipient may be responsible for import VAT, customs duties, handling fees or other local charges.

These charges are determined by the destination country and are outside our control unless checkout clearly states that duties and taxes are included.

You are responsible for checking the rules that apply in your country before placing an international order.

13. Your Right to Cancel

For most products purchased online, UK consumers have the right to change their mind and cancel within 14 days without giving a reason.

The cancellation period normally ends 14 days after the day on which you, or a person nominated by you, receives the goods.

Where an order contains multiple items delivered separately, the cancellation period normally begins when the final item is received.

To exercise your right to cancel, you must clearly tell us of your decision before the cancellation period expires.

You can contact us at:

Email: hello@morezenlesschaos.com

Please include your:

name;
order number;
delivery address;
product being returned; and
clear statement that you wish to cancel.

14. Returning a Change-of-Mind Purchase

After notifying us that you wish to cancel, you must return the product within 14 days.

Please contact us before returning anything so that we can provide the correct return instructions and return address. Do not return a product to the address shown on the parcel without contacting us first, as some orders are dispatched by fulfilment partners and the parcel address may not accept returns.

Unless the product is faulty, damaged, incorrect or we have agreed otherwise, you are normally responsible for the direct cost of returning it.

You must take reasonable care of the product while it is in your possession.

You may inspect a product as you would reasonably be able to inspect it in a physical shop. We may reduce a refund where the product’s value has been diminished because it has been handled beyond what is reasonably necessary to establish its nature, characteristics and function.

We recommend obtaining proof of postage and using an appropriately insured or tracked service. You remain responsible for the return until it reaches the authorised return address.

15. Products That Cannot Normally Be Returned for a Change of Mind

The right to cancel may not apply to:

personalised or custom-made products;
sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed;
products that deteriorate or expire rapidly;
products inseparably mixed with other items after delivery; or
other products legally exempt from cancellation rights.

For hygiene reasons, this may include certain opened or used personal-care, body-contact, bedding, sleep or wellness products where a hygiene seal has been removed.

This exclusion does not apply where the product is faulty, damaged, unsafe, incorrectly supplied or not as described.

16. Refunds Following Cancellation

Where you validly cancel an eligible order, we will refund:

the product price; and
the cost of our least expensive standard delivery option, where delivery was charged.

If you selected a more expensive delivery method, we are not required to refund the additional delivery cost.

Refunds will normally be made using the original payment method.

We may withhold the refund until we receive the returned product or you provide evidence that it has been sent back, whichever happens first.

Refunds will be processed without undue delay and within the time required by applicable consumer law.

Your bank or payment provider may take additional time to show the refund in your account.

17. Faulty, Damaged, Incorrect or Misdescribed Products

We have a legal duty to provide products that are:

of satisfactory quality;
fit for their normal purpose;
as described; and
supplied with reasonable care where applicable.

Please inspect your order as soon as reasonably possible after delivery.

damaged;
faulty;
incomplete;
incorrect;
unsafe; or
materially different from its description.

Please provide your order number, a description of the problem and clear photographs or video where reasonably possible. This helps us investigate the issue but does not remove any legal rights you may have.

Depending on the circumstances and your legal rights, we may offer a repair, replacement, price reduction or refund.

We will not treat ordinary wear and tear, accidental damage, misuse, failure to follow instructions or unauthorised modification as a manufacturing fault.

Nothing in this section limits your statutory rights under the Consumer Rights Act 2015 or other applicable consumer law.

18. Lost or Undelivered Orders

If tracking shows that an order has not been delivered within the estimated period, please contact us so we can investigate with the carrier or fulfilment partner.

Where an order is confirmed as lost, we will provide an appropriate replacement or refund.

If tracking states that a parcel was delivered but you cannot locate it, please check:

the delivery location;
with other members of your household;
with neighbours;
any safe place identified by the carrier; and
any collection point shown in the tracking information.

19. Title and Risk

You become responsible for the goods when they are delivered to you, or to another person nominated by you to receive them.

Ownership of the goods passes to you once we have received payment in full and the goods have been delivered.

20. Website Availability

We aim to keep our website available and accurate, but we do not guarantee uninterrupted or error-free access.

We may temporarily suspend, restrict or withdraw parts of the website for maintenance, security, legal, technical or operational reasons.

We may also add, remove, update or discontinue products, features or services without prior notice.

This will not affect orders or legal rights that already exist.

21. Acceptable Use

You must not:

use our website for unlawful or fraudulent purposes;
interfere with its security or operation;
attempt to gain unauthorised access to any account, server or data;
introduce viruses, malware or harmful technology;
scrape, copy or harvest website content or customer information without permission;
impersonate another person;
submit false or misleading information;
use automated systems to place excessive orders; or
use our content in a way that infringes our rights or those of another person.

We may restrict or suspend access where we reasonably believe the website is being misused.

22. Customer Accounts

Where customer accounts are available, you are responsible for keeping your login details confidential and for activity carried out through your account.

You must provide accurate information and update it where necessary.

Please notify us promptly if you believe your account has been accessed without permission.

We may suspend or close an account where we reasonably believe:

these Terms have been breached;
the account is being used fraudulently;
the account presents a security risk; or
suspension is necessary to comply with the law.

23. Reviews and User-Submitted Content

Where you submit a review, photograph, comment or other content, you confirm that:

the content reflects your honest experience;
you own it or have permission to submit it;
it does not infringe another person’s rights;
it is not defamatory, unlawful, threatening or discriminatory;
it does not contain confidential or misleading information; and
it does not contain malicious code or unauthorised advertising.

You retain ownership of your content.

By submitting it to us, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt and display it for operating and promoting More Zen Less Chaos, subject to applicable privacy and advertising laws.

We may remove content that breaches these Terms, but we are not obliged to monitor every submission.

We will not knowingly publish fabricated reviews or materially alter the meaning of genuine customer feedback.

24. Intellectual Property

Unless otherwise stated, the website and its content—including our business name, branding, logo, product copy, graphics, photographs, videos, designs and website layout—are owned by or licensed to More Zen Less Chaos.

You may view the website and print or save reasonable extracts for personal, non-commercial use.

You must not reproduce, republish, sell, license, distribute, modify, scrape or commercially exploit our content without written permission.

Product names, photographs or trademarks belonging to manufacturers, suppliers or other third parties remain the property of their respective owners.

25. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, delivery services or social-media platforms.

These services are operated independently and may have their own terms and privacy policies.

We are not responsible for the availability, security, content or practices of third-party websites. A link does not necessarily mean that we endorse every statement, product or service appearing there.

26. Privacy and Cookies

We process personal information in accordance with our Privacy Policy.

Our website may also use essential and optional cookies or similar technologies. Further information is provided in our Cookie Policy or cookie-preference tool.

These Terms should be read alongside our:

Where there is a conflict concerning a specific return or delivery matter, your statutory rights will always take priority.

27. Marketing Communications

We will only send promotional emails or electronic marketing where we have an appropriate lawful basis to do so.

You may unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential service messages relating to an order, refund, account or customer-service request.

28. Events Outside Our Control

We are not responsible for a delay or failure caused by an event outside our reasonable control, including:

natural disasters or extreme weather;
war, civil disturbance or terrorism;
epidemics or public-health restrictions;
industrial disputes;
transport or carrier disruption;
customs delays;
internet or telecommunications failure;
cyber incidents;
interruption to utilities; or
failure of a supplier or fulfilment partner caused by such an event.

Where this happens, we will take reasonable steps to minimise the effect and fulfil our obligations as soon as reasonably possible.

Your legal rights concerning seriously delayed or undelivered orders remain unaffected.

29. Our Responsibility to You

We do not exclude or limit responsibility where it would be unlawful to do so.

This includes responsibility for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
breach of your statutory consumer rights; or
any other responsibility that cannot legally be excluded.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Where you purchase as a consumer, products are supplied for private and domestic use. We are not responsible for business losses, including loss of profit, revenue, opportunity, goodwill or data, arising from consumer use of a product.

Nothing in these Terms removes rights or remedies given to you by law.

30. Your Responsibility

You may be responsible for reasonably foreseeable losses caused by your unlawful use of our website, breach of these Terms or infringement of another person’s rights.

You are not responsible for losses caused by our own breach, negligence or failure to comply with the law.

31. Changes to These Terms

We may update these Terms to reflect changes to:

our products or services;
the operation of our website;
payment or delivery arrangements;
legal or regulatory requirements; or
security and technical practices.

The latest version will be published on this page with an updated revision date.

Changes will not normally apply retrospectively to orders already accepted unless required by law or agreed with you.

32. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be treated as removed to the minimum extent necessary.

The remaining sections will continue to apply.

33. No Waiver

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

34. Transfer of Rights

We may transfer our rights or obligations under these Terms to another organisation where this does not reduce your legal protections.

You may only transfer your rights or obligations under these Terms with our written agreement, except where the law permits otherwise.

35. Third-Party Rights

These Terms are between you and us.

No other person has the right to enforce them unless expressly stated or required by law.

36. Governing Law and Disputes

These Terms are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you will also retain any mandatory protections available to you under the laws applying where you live.

We hope to resolve any concern directly and fairly. Please contact us first so that we have an opportunity to investigate and respond.

Nothing in these Terms prevents you from bringing a claim in a court that has jurisdiction under applicable consumer law.

37. Contact Us

For questions about these Terms, an order, delivery, return or product, please contact:

More Zen. Less Chaos
Legal owner: More Zen. Less Chaos
Email: hello@morezenlesschaos.com
Business address: Manchester, UK
Website: morezenlesschaos.com

We aim to respond to customer enquiries within 2-3 business days.

Terms of Service

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