Delivery Policy

Last updated: 15 July 2026

At More Zen. Less Chaos, we want receiving your order to feel simple and straightforward.

We offer FREE standard delivery throughout the United Kingdom, with no minimum order value.

This Delivery Policy explains how orders are processed, estimated delivery times and what happens if an order is delayed, damaged or lost.

Where We Deliver

We currently deliver to addresses within the United Kingdom.

At present, we do not offer international delivery outside the UK. Any future changes to our delivery locations will be clearly shown on our website.

Free UK Standard Delivery

Standard delivery is provided free of charge on all UK orders, with no minimum spend required.

The product price displayed at checkout includes standard delivery. You will not be charged an additional standard delivery fee after placing your order.

If we introduce optional express or upgraded delivery services in the future, any additional cost will be clearly displayed before you complete your purchase.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Business days are Monday to Friday, excluding UK bank holidays.

Once your order has been processed, it will be passed to the relevant fulfilment partner or delivery carrier. You will receive an order confirmation by email and tracking information where available.

Please check your order confirmation carefully and contact us promptly if your delivery details are incorrect.

Estimated Delivery Times

Most orders are expected to arrive within:

7–15 business days after dispatch. You'll receive a tracking link as soon as your order is on its way.

Some products may arrive sooner. Occasionally, delivery may take longer depending on the product, fulfilment location, destination, customs processing, carrier disruption, seasonal demand, public holidays or circumstances outside our reasonable control.

Any estimated delivery date displayed on a product page, at checkout or in your dispatch confirmation is an estimate rather than a guaranteed arrival date, unless we expressly agree otherwise.

We aim to deliver all orders within 30 calendar days of the order being placed, unless a different timeframe has been clearly agreed with you. UK distance-selling rules generally require goods to be delivered within 30 days unless another delivery period has been agreed.

Products Shipped by Our Fulfilment Partners

More Zen. Less Chaos works with selected third-party suppliers and fulfilment partners. Some products may be dispatched directly to you from an international fulfilment centre rather than from our business address in Manchester.

Although another company may physically prepare or deliver your parcel, your purchase is from More Zen. Less Chaos. Please contact us directly if you experience a problem with your order rather than contacting the supplier.

Tracking Your Order

Tracking details will be sent by email where tracking is available.

Please allow a few business days after dispatch for tracking information to become active. International tracking may occasionally pause while a parcel is moving between carriers or delivery networks.

A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.

Orders Containing Several Products

Products may be fulfilled from different warehouses or by different fulfilment partners. An order containing several products may therefore:

arrive in separate parcels;
arrive on different dates; and
have more than one tracking number.

You will not be charged extra standard delivery fees simply because your order is divided into separate parcels.

Delivery Delays

Occasional delays can happen, particularly during busy periods or because of events outside our reasonable control.

Please contact us if:

your tracking has not updated for an extended period;
your parcel is significantly later than the estimated delivery window; or
your order has not arrived within 30 calendar days.

We will investigate with the fulfilment partner or carrier and keep you updated.

If we cannot deliver within the agreed timeframe, you may be entitled to cancel the order and receive a refund in accordance with your legal rights.

Lost Parcels

A parcel will not automatically be considered lost simply because it is delayed or its tracking has temporarily stopped updating.

If tracking indicates that your order may be lost, or it has not arrived within the expected timeframe, contact us at:

hello@morezenlesschaos.com

Please include your name and order number.

We may ask you to confirm:

your complete delivery address;
whether anyone else at the address accepted the parcel;
whether it was placed in a safe location;
whether you have checked with neighbours, reception or the carrier’s collection point.

We will investigate the delivery with the carrier or fulfilment partner. If the parcel is confirmed as lost, we will offer an appropriate resolution, such as a replacement or refund.

Damaged or Defective Orders

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged, defective or with parts missing, contact us promptly at hello@morezenlesschaos.com.

Please provide:

your name;
your order number;
a description of the problem;
clear photographs or video showing the issue; and
photographs of the outer packaging and delivery label where possible.

This information helps us investigate and arrange an appropriate replacement, refund or other resolution.

Please retain the product and its packaging until we have reviewed your claim, unless doing so would be unsafe.

Incorrect Products

If you receive the wrong product, colour, size or variation, contact us as soon as possible.

Please do not use the product or send it back to the address on the parcel without first contacting us. We will provide the correct return or resolution instructions.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate delivery address at checkout.

Contact us immediately if you notice an error. We will try to amend the address before fulfilment begins, but changes cannot be guaranteed once an order has been processed or dispatched.

If a parcel cannot be delivered because the address provided was incorrect or incomplete, you may be responsible for reasonable redelivery costs.

Missed Deliveries and Unclaimed Parcels

Depending on the carrier, a parcel may be:

left in a safe place;
delivered to a neighbour;
taken to a local collection point; or
scheduled for another delivery attempt.

Please follow the carrier’s instructions and collect the parcel within the stated period.

If an order is returned because it was not collected, repeatedly refused or could not be delivered using the address provided, we may deduct reasonable return or redelivery costs where permitted by law.

Free original delivery does not necessarily mean that every subsequent redelivery or customer-arranged return will also be free.

Customs and Import Charges

For standard UK orders, customers should not normally be asked to pay unexpected customs duties or import VAT where applicable charges have already been handled through our fulfilment process.

If a carrier unexpectedly requests customs duties, import VAT or handling fees, please contact us before making payment so we can investigate.

Cancelling an Order Before Dispatch

We will try to stop the order before it is dispatched, but fulfilment may begin quickly and cancellation cannot always be guaranteed.

If the order has already been dispatched, you may still have cancellation and return rights under our Returns and Refund Policy and applicable UK consumer law. Online customers generally have 14 days from receipt to notify a retailer that they wish to cancel, followed by another 14 days to return the goods, subject to applicable exclusions.

Returns and Return Delivery

Free standard delivery applies to sending your original order to you.

It does not automatically mean that every return will include free return postage. Responsibility for return postage will depend on the reason for the return and the terms of our Returns and Refund Policy.

Where an item is faulty, damaged, incorrect or not as described, we will provide an appropriate resolution in accordance with your statutory rights.

Please do not return an item directly to the supplier or to the address printed on the parcel unless we have instructed you to do so.

For delivery questions or help with an order, contact:

More Zen. Less Chaos
Manchester, United Kingdom
Email: hello@morezenlesschaos.com

Please include your order number so we can assist you more quickly.